Phan Van Hoang- 23/11/2020
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With the growing trend of online shopping, sending goods by post has become an option chosen by many people. So, how do you send goods by post, and can you collect payment on delivery? All your questions will be answered below.
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1. What is postal COD shipping?
Postal COD shipping is a service in which goods are sent through the post and payment is collected from the recipient. In other words, the recipient pays for the goods upon delivery. The buyer receives the product and may inspect the goods.
If the product matches the buyer's order, the buyer pays the delivery person. The seller then receives the COD payment according to the postal service's collection process.
Conversely, if the goods do not meet the requirements, the buyer may return the goods, and the seller may have to bear the applicable return shipping costs.
Today, postal COD services are widely used by online stores and major e-commerce platforms such as Lazada and Shopee.
2. How to send goods by post quickly
Step 1: Pack the parcel and goods
Before learning about postal COD shipping fees, the first thing you need to do is prepare and properly pack the goods you want to send. The packaging method varies depending on the type of product. The weight and dimensions of the parcel, as well as the shipping method, such as express or standard delivery, are factors that determine the shipping cost.
Step 2: Find the nearest post office
To save travel time, you should find the post office closest to your store before sending goods to customers.
Finding a post office is simple. You can visit: http://www.vnpost.vn/vi-vn/buu-cuc/tim-kiem
After that, enter the province/city and district where you operate and select the service you need, such as domestic parcels, international parcels, or registered mail. A list of post offices in the selected area will then be displayed.
Step 3: Complete the shipping procedure
How do you send goods at the post office?
When you arrive at the post office, the staff will ask which postal service you want to use, such as express delivery, parcel delivery, or registered mail. If you are not sure how to send goods by post and collect payment, you can ask the postal staff for detailed instructions.
The staff will then check the parcel, including its weight, dimensions, and type of goods, and inform you of the applicable shipping fee. You will receive a shipping form and need to provide the recipient's full name, phone number, delivery address, and other required information.
You should keep a copy of the shipping form so that you can use it when collecting the COD payment and for verification in case the parcel is lost or another problem occurs during transportation.
How do you receive payment when sending goods by post?
You normally pay the shipping fee first and receive the collected COD amount after the parcel has been successfully delivered. The shipping receipt will contain a tracking number that allows you to check the delivery status of your parcel.
You should keep this receipt for reference in case any problem occurs. In particular, for postal COD services, you should retain the receipt so that you can use it to receive the collected payment after the goods have been delivered to the customer.
3. Some things to keep in mind when sending goods by post
Post office opening hours
You should check the working hours of the post office so that you can arrange your time appropriately and avoid arriving after the office has closed.
Typical working hours are:
- Morning: 7:30 AM – 12:00 PM
- Afternoon: 1:00 PM – 7:00 PM
Most post offices operate from Monday through Saturday morning, while Saturday afternoon and Sunday may be closed. However, opening hours can vary by location. Larger transaction offices may open from 6:30 AM until 8:00 PM and may also operate on Sundays and public holidays. You should check the specific working hours of the post office you regularly use.
How to handle unexpected problems when sending goods by post
During transportation, you may encounter problems such as lost parcels, returned shipments, damaged goods, or delivery times that are longer than expected. When such problems occur, you should contact the post office and the customer to resolve the issue as quickly as possible.
Postal COD shipping also carries certain risks. For example, customers may change their minds and refuse to receive the goods, or competitors may place orders without accepting delivery, resulting in repeated returns and additional shipping costs.
So, how can you reduce the risks associated with postal COD shipping? You can create a blacklist of customers who repeatedly refuse deliveries. If these customers place another order, you can require a deposit in advance to reduce the risk of return shipping costs.
With just a few simple steps, you can send goods by post and collect payment conveniently. Learn and apply these steps to make your online business easier and more efficient.
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